Effective: April 28, 2026
We stand behind the quality of our products. If you receive an item with a quality issue, you may request a return. This policy applies only to products that are unused, in original packaging, and have a verified quality defect (manufacturing flaw, damage upon arrival, etc.). We do not accept returns for change of mind, wrong size, or other non‑quality reasons.
Return Window
You must initiate a return within 30 calendar days from the date you received the item.
Return Eligibility
Item must be unused, unwashed, and in the same condition as when you received it.
All original tags, packaging, and accessories must be intact.
Only quality issues (e.g., broken seams, printing defects, holes, malfunctioning components) qualify for return.
Return Process
Contact our customer support at info@billabongsale.com with your order number, photos/video of the quality issue, and a brief description.
Once approved, we will provide you with a free return shipping label.
Pack the item securely and attach the return label. Drop it off at the designated carrier location.
Ship the return to our return address (see below).
Return Address
580 Oxford Drive
Richmond Hill, GA 31324
United States
Return Shipping Cost
Free returns – we cover the cost of return shipping for approved quality issues.
No restocking fee is charged.
Refund Timing
After we receive the returned item, we will inspect it and process the refund within 1–2 business days.
The refund will be issued to your original payment method (credit card, PayPal, etc.).
Depending on your bank or payment provider, it may take an additional 7–10 business days for the refund to appear in your account.
Exceptions
Items that show signs of wear, misuse, or damage caused by the customer do not qualify for a return.
Final sale items (if any) will be clearly marked on the product page – they are not eligible for return.